Refund / Return Policy

💙 Customer Satisfaction Policy

At Vapepie Australia, customer satisfaction is our top priority. If you’re not completely happy with your vape purchase, we’re here to help. Please read the following policy to understand how returns, cancellations, and refunds work.

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⭕️ Order Cancellation Policy

You may cancel your order before it has been shipped or produced.
Once your order has entered the shipping process, it cannot be canceled.

✅ Eligible: Orders awaiting shipment or production.

❌ Not Eligible: Orders that have been shipped (tracking number generated).

If your cancellation is approved, a full refund will be issued to your original payment method within 3–7 business days.

📩 For cancellation requests, please contact us immediately at Vapepie Australia Customer Service:

[email protected]

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📦 Returns Policy

We accept product returns. Customers may apply for a return within 30 days of receiving the product.

To be eligible for a return:

• The item must be unused
• The item must be in the same condition as received
• The item must be in its original packaging
• A receipt or proof of purchase is required

🚫 Please do not send your purchase directly back to the manufacturer.

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🚚 Return Shipping & Fees

• Customers are charged for shipping only once (this includes return shipping).
• No restocking fees are applied to returned items.

🔁 In cases of defective, damaged, or incorrect products, Vapepie Australia will:

• Cover all return shipping costs
• Offer a replacement or full refund

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💳 Refund Policy

Once your returned item is received and inspected, you will receive a confirmation email.

If approved:

• Your refund will be processed within 3–7 business days
• The amount will be credited to your original payment method (Credit Card, PayPal, or Apple Pay)

Delayed or Missing Refunds

If your refund has not appeared yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company — posting times may vary.
3. Contact your bank — processing times can differ.

If you’ve completed all the steps above and still haven’t received your refund, please contact us for immediate assistance:

[email protected]

📌 Additional Terms

• Used or opened vape devices cannot be returned.
• Damaged or DOA (Dead on Arrival) items require photo or video proof within 48 hours of delivery.
• Vapepie Australia reserves the right to deny returns that do not meet the above conditions.

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⏳ Late or Missing Refunds Policy

If you haven’t received your refund yet, please first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as processing times may vary.

If you have completed all of these steps and still have not received your refund, please contact us at:

[email protected]

To obtain the correct return address, please contact our Customer Service at:

[email protected]

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📍 Return Address

To obtain the correct return address, please contact our Customer Service team at:

📧 [email protected]

We will provide the nearest return address within Australia based on your location. If you are returning an order from outside Australia, we will provide the most appropriate international return location.